Privacy Policy & Terms / Conditions

Privacy policy We do not store credit card details, nor do we share customer details with any third party companies.

Payment • Payment will be made in full via your preferred method, cash, card, cheque or PayPal® •’s selected currency is GBP, however we accept payments of other currencies through PayPal®. • This payment will be subject to PayPal® currency conversions.

Delivery • Postage and packaging will be calculated at your time of purchase. • Smaller orders will be released for delivery within 5 working days from payment. Bigger orders may take longer, but will be released within a maximum of 28 working days, subject to availability. • Choice of carriers will be determined at our discretion from various companies and couriers.

Cancellations, returns and refunds • Any cancellations should be made to (+44)1592 745219 or • Any cancellations, if made after posting of the product, will be the buyers responsibility to return the item to G1 Reeds. • Any enquiries for returns should be made to (+44)1592 745219 or • All returns unless for reasons of damage should be returned unopened and intact. • All refunds and returns have to be made before 28 days of receiving the product. • All refunds and returns on cane products must be made within 14 days of receiving the product. • All items returned shall be the responsibility of the buyer to return them to G1 reeds within the allocated time and in a resellable condition. • G1 Reeds reserve the right to refuse refund if the product is returned in an unsatisfactory/unusable condition.