Privacy Policy & Terms / Conditions

Privacy policy
We do not store credit card details, nor do we share customer details with any third party companies.

• Payment will be made in full via your preferred method, cash, card, cheque or PayPal®
•’s selected currency is GBP, however we accept payments of other currencies through PayPal®.
• This payment will be subject to PayPal® currency conversions.

• Postage and packaging will be calculated at your time of purchase.
• Smaller orders will be released for delivery within 5 working days from payment. Bigger orders may take longer, but will be released within a maximum of 28 working days, subject to availability.
• Choice of carriers will be determined at our discretion from various companies and couriers.

Cancellations, returns and refunds
• Any cancellations should be made to (+44)1592 745219 or
• Any cancellations, if made after posting of the product, will be the buyers responsibility to return the item to G1 Reeds.
• Any enquiries for returns should be made to (+44)1592 745219 or
• All returns unless for reasons of damage should be returned unopened and intact.
• All refunds and returns have to be made before 28 days of receiving the product.
• All refunds and returns on cane products must be made before 14 days of receiving the product.
• All items returned shall be the responsibility of the buyer to return them to G1 reeds within the allocated time and in a resellable condition.
• G1 Reeds reserve the right to refuse refund if the product is returned in an unsatisfactory/unusable condition.